Frequently asked questions.
Straight answers about servicing, repairs, smash repairs and insurance claims. Can’t see your question? Call the workshop and we’ll talk you through it.
Still have a question?
Call 07 4630 1083
General
Will a logbook service at Drayton keep my new-car warranty?
Yes. Under Australian Consumer Law you can have your new car serviced by any qualified mechanic, as long as the service follows the manufacturer’s logbook schedule and uses genuine-spec parts. We stamp your logbook every time.
Can I choose Drayton for my insurance repair?
In most cases, yes. Many policies give you a choice of repairer. Check your policy, then nominate Drayton Mechanical & Smash Repairs when you lodge your claim and we’ll handle the assessment, insurer approval, repair and quality check.
Do you do roadworthy certificates (RWC)?
Call the workshop on 07 4630 1083 to check availability for a safety certificate (roadworthy) inspection and book a time that suits you.
How long will my car be off the road?
It depends on the job. Most servicing is done the same day, while repairs depend on parts availability and, for insurance work, insurer approval. We’ll give you a timeframe up front and keep you updated until your car is ready.
Can I drop my car off before you open?
Let us know when you book and we’ll arrange the easiest drop-off option for you, so your car is ready for us when the workshop opens at 7:30am.
Contact
1. Where is Drayton Mechanical & Smash Repairs located?
We're located at 398–402 Anzac Avenue, Drayton QLD 4350. Our workshop is conveniently located for drivers across Toowoomba and the surrounding Darling Downs region.
2. What are your workshop opening hours?
We're open Monday to Friday, 7:30 am to 5:00 pm, and Saturday, 7:30 am to 11:30 am. We're closed on Sundays.
3. Do you service all makes and models of vehicles?
Yes. Our team works on a wide range of vehicle makes and models, providing general servicing, diagnostics and mechanical repairs. Contact us if you'd like to check whether we can assist with your vehicle.
4. Can I get a quote before having repairs done?
Absolutely. We provide clear quotes before starting work. For smash repairs, we can assess the vehicle damage and discuss the repair requirements and costs with you.
5. Can I contact you for both mechanical and smash repair enquiries?
Yes. You can contact our team for mechanical servicing, vehicle repairs, accident damage, insurance claims and general workshop enquiries. We'll help direct you to the right service.
Accredited, equipped & trusted
Car-O-Liner
Still have a question?
Talk to the workshop.
Call 07 4630 1083 or book online and choose a preferred date that suits you.